(865) 238-5600

30 DAY PROMISE

Our promise to you that you’re getting a quality phone

Our 30 Day Promise

All phones are sold with a 30 day warranty on functionality of screen, buttons, microphone, and charging port. All phones are guaranteed to work with their intended carrier advertised by The Phone Exchange.

The Details

All phones are sold with a 30 day warranty on functionality of screen, buttons, microphone, and charging port. All phones are guaranteed to work on the carrier that the phone is designed to work with and advertised to work with by The Phone Exchange.

Software and carrier specific issues are not covered by the warranty including issues with picture and video messaging.

Damage, abuse, liquid damage, neglect or excessive wear and tear done by customer, rooting or flashing of a device will void the warranty.

All Sales are final. No refunds. Devices may be exchanged for full value within seven days of original purchase, limit one exchange per customer. A restocking fee will be applied to all NEW equipment unless it is defective.

Accessories may be returned or exchanged within 30 days. Accessories must be like new with all original packaging to be eligible for return or exchange.

Phone repairs are backed with a 6 month warranty on parts and craftsmanship. Physical damage voids repair warranty.